We are seeking a highly motivated and experienced Duty Manager to join our team in Gandhinagar, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional guest experiences, and maintaining high standards of service across all departments.
Manage and coordinate daily operations to ensure smooth functioning of all departments
Supervise and motivate staff to deliver outstanding customer service
Handle guest inquiries, complaints, and special requests promptly and professionally
Monitor and maintain compliance with health, safety, and security regulations
Conduct regular inspections of facilities to ensure cleanliness and proper maintenance
Collaborate with department heads to optimize operational efficiency and guest satisfaction
Manage staff schedules, assignments, and performance evaluations
Implement and uphold company policies and procedures
Assist in training and developing team members to meet organizational standards
Prepare and analyze reports on key performance indicators
Respond to and manage emergency situations effectively
Participate in continuous improvement initiatives to enhance overall guest experience
Minimum of 2 years' experience in a similar managerial role, preferably in the hospitality industry
Strong leadership skills with the ability to motivate and guide a diverse team
Excellent communication and interpersonal skills
Proven track record of delivering exceptional customer service
Ability to multitask and make quick decisions in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficiency in relevant software systems and technologies
Flexibility to work various shifts, including weekends and holidays
In-depth knowledge of hospitality operations and industry trends
Understanding of budgeting and financial management principles
Excellent time management and organizational skills
Ability to remain calm and professional under pressure
Knowledge of relevant health, safety, and security regulations
Bachelor's degree in Hospitality Management or related field preferred
"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."
