Liaise with all departments to ensure smooth, coordinated operations and communicate key updates and guest feedback to senior management
Welcome and support VIP guests; authorise courtesies and oversee VIP room inspections to exceed expectations
Maintain guest profiles and ensure efficient, professional check-in and check-out experiences whilst handling inquiries and complaints with empathy and timely resolution
Supervise the Front Office team with collaborative leadership; conduct daily briefings and monitor service standards consistently
Review rate variances, billing instructions, and guest credit to ensure revenue control and financial integrity
Manage full-house situations and coordinate guest relocations; oversee lobby and driveway operations for safety and guest comfort
Log and report all security incidents and emergencies; conduct Night Audit processes and ensure compliance with organisational standards and safety procedures
Proven previous experience as a Duty Manager, preferably within a hospitality or hotel environment
Exceptional communication and interpersonal skills with the ability to build strong rapport with guests and colleagues at all levels
Confident and proactive problem-solver with demonstrated strong conflict resolution abilities
Strong leadership and team supervision capabilities with the ability to motivate and support staff
Solid knowledge of operational procedures, safety protocols, and incident documentation
Ability to work flexible shifts and on-call availability as required by operational needs
