Supervises guest welcoming operations and rooms sales carried out by his/her team
Is in charge of coordination the team
Organizes guest arrivals and departures with the team
Ensures that guests' requests take priority in the team's work
Ensures that services meet guests' expectations
On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
Prepares the arrivals and departures list and VIP list
Keeps track of the standard of services delivered, based on guest comments and quality audits
Supervises the receptionists' checklist
Supervises the management of debtors, group and individual guest invoicing and cash operations
Ensure internal procedures are duly applied
