We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.
Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards
Liaise with other departments to ensure smooth operations and timely service delivery
Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
Handle customer inquiries, complaints, and special requests promptly and professionally
Monitor and maintain health and safety standards, ensuring compliance with local regulations
Respond to and resolve emergency situations as they arise
Support training, coaching, and mentoring of junior staff members
Prepare and submit reports on daily operations, incidents, and staff performance
YOUR SKILLS & EXPERIENCES
Degree in Hotel Management
Good reading, writing and oral proficiency in English language
Minimum 2 years of relevant experience in a hospitality
Good working knowledge of MS Excel, Word, & PowerPoint
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
