Director – Growth
Location:
Mumbai / Delhi
Department:
Customer Growth / Strategic Accounts
Employment Type:
Full-time
About Kapture CX
Kapture CX is an AI-powered customer experience platform helping enterprises streamline support, improve engagement, and drive business growth through automation and AI-led solutions. Trusted by global brands, Kapture enables organizations to deliver seamless customer experiences across channels.
Role Overview
We are looking for a strategic and growth-driven leader to manage high-value enterprise accounts and drive long-term customer expansion. This is not a traditional Customer Success role focused on account servicing at scale. Instead, the role requires deep engagement with a focused portfolio of strategic accounts to drive customer value, business impact, and revenue growth.
The ideal candidate will act as a trusted advisor to enterprise stakeholders, understand complex customer use cases, proactively solve business challenges, and create growth opportunities within existing accounts.
This role is best suited for professionals with strong experience in Enterprise SaaS, strategic account management, customer growth, or consultative customer engagement.
Key Responsibilities
Own and grow relationships with strategic enterprise customers across geographies
Drive account growth, customer retention, adoption, and long-term business value
Build executive-level relationships with key customer stakeholders
Understand customer business objectives and translate them into scalable solution-driven engagements
Identify and create expansion opportunities within existing accounts
Lead strategic business reviews, workshops, product adoption discussions, and value realization conversations
Partner closely with Product, Delivery, Support, and Leadership teams to drive customer outcomes
Act as an escalation point and ensure proactive resolution of customer challenges
Track customer health, engagement, adoption, and overall account performance
Contribute to strategic growth initiatives and customer success processes within the organization
Requirements
7–10 years of experience in Enterprise SaaS, Strategic Account Management, Customer Growth, or Customer Success roles
Proven experience managing enterprise or high-value strategic accounts
Strong consultative, problem-solving, and stakeholder management capabilities
Ability to identify customer pain points and build value-driven solutions
Strong communication, presentation, and executive relationship management skills
Experience driving account expansion, renewals, and customer growth
Proactive, ownership-driven, and strategic mindset
Experience in CX, SaaS, Automation, or AI-driven platforms is preferred
What We’re Looking For
Strategic growth-oriented professionals with strong enterprise account management experience
Candidates who can drive business outcomes through customer value creation
Individuals with a consultative and solution-first mindset
Professionals comfortable owning a focused portfolio of high-impact accounts
Profiles focused only on transactional upselling/cross-selling may not be the ideal fit
Why Join Kapture CX
Opportunity to work with one of the fastest-growing AI-powered CX platforms
High-impact leadership role with direct ownership of customer growth and strategic accounts
Collaborative and fast-paced work environment
Exposure to enterprise customers across industries and global markets
Opportunity to shape customer growth strategies in an AI-led SaaS organization
