About Zinnov
Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:
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Where should we invest?
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How do we scale globally?
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What capabilities will win in the next decade?
Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.
At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.
Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.
Why Globalisation Excellence (GE)
Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.
In GE, you don’t work in silos. You:
• Own complex, end-to-end client journeys
• Work across GCC advisory, managed services, and BOT / outsourcing models
• Influence leadership decisions that shape long-term talent and operating strategies
This is where strategy meets execution — and where talent plays a defining role.
About the Role
As Director – Corporate Services, you will lead workplace operations across multiple locations — spanning facilities, transport, meal programs, security, and broader workplace services. This role is designed for a strategic, execution-oriented leader who can build strong operating systems, drive vendor-governed service delivery, and align workplace operations with business goals while creating a consistently high-quality employee experience.
You will own multi-site governance, cost and performance optimization, and stakeholder management — acting as the primary interface for workplace services across internal leadership and external client stakeholders.
What You’ll Do
Leadership & Workplace Strategy
• Define and execute the workplace operations and facilities strategy across all locations.
• Lead and mentor a high-performing operations team; build a culture of service excellence and continuous improvement.
• Align workplace operations to business objectives with scalability, sustainability, and execution rigor.
Facilities & Workplace Operations Ownership
• Own facility management across sites: preventive and corrective maintenance, space management, EHS compliance, and sustainability initiatives.
• Drive seamless workplace services across transport, meal programs, security, housekeeping, engineering, and other employee support services.
• Ensure adherence to statutory regulations, health & safety standards, and corporate policies.
Vendor & Partner Management
• Own vendor ecosystem across facility partners and service providers (catering, transport, housekeeping, engineering, security, etc.).
• Lead negotiations, contracts, and renewals; define and enforce SLAs/KPIs with strong review cadence.
• Build strategic partnerships with large/global workplace services providers to ensure consistent delivery quality across locations.
Governance, Efficiency & Cost Optimization
• Establish governance frameworks, operational policies, and reporting mechanisms to ensure transparency and accountability.
• Own budgeting and operating cost management across sites; identify efficiency levers without compromising experience.
• Drive process improvement and standardization across locations; reduce escalations through clear ownership and operating rhythm.
Technology-led Workplace Enablement
• Introduce digital workplace tools, automation, and analytics to improve service delivery, visibility, and employee satisfaction.
• Build dashboards and operating reviews to track performance, trends, and action closure across vendors and internal teams.
Stakeholder & Client Engagement
• Act as the primary interface for workplace and facility management matters with internal leadership and external client stakeholders.
• Partner closely with HR, IT, Finance, and business leaders to deliver integrated workplace experiences.
• Build trust through proactive communication, structured governance, and predictable execution.
What You Bring
Qualifications & Experience
• 15+ years of experience in facility management / workplace operations, with 5+ years in a senior leadership role.
• Strong multi-location experience across facilities, transport, food services, and workplace operations.
• Proven track record in vendor governance, SLA/KPI management, and cost optimization.
• Experience leading large teams and working in stakeholder-heavy environments (internal + client-facing).
• Strong financial acumen with comfort managing budgets and operating cost control.
• Background in MBA / Engineering / Facilities Management / Hotel Management preferred.
• Experience with leading facility management / workplace services organizations (or similar ecosystem) is strongly preferred.
Key Skills
• Strong operational rigor and systems-building capability (governance, SOPs, reporting).
• Excellent stakeholder management and client interfacing with calm executive presence.
• Strong negotiation and vendor management capability with outcomes accountability.
• Ability to balance efficiency with employee experience and service quality.
• High resilience and agility in dynamic, multi-site environments.
• Strong bias for technology adoption, sustainability, and continuous improvement.
What Success Looks Like
• Multi-site workplace operations run predictably with strong governance, minimal escalations, and high service reliability.
• Vendor performance improves measurably through disciplined SLAs/KPIs, review cadence, and action closure.
• Better cost visibility and optimized operating spend without compromising employee experience.
• Strong cross-functional alignment with HR/IT/Finance and business leadership on workplace priorities and decisions.
• A scalable operating model that supports growth across locations while raising the employee experience bar.
If you enjoy owning large-scale workplace operations end-to-end, driving vendor-governed execution across multiple locations, and building a world-class employee experience through strong systems and leadership — this role offers both impact and growth.
Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.
