Drive high impact across markets, customers and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
Drive decision-making and thought-leadership with sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth.
Pioneer advanced frameworks and customer solutions and help activate these with the right customers for long term trust and value. Look at opportunities to scale these across businesses and markets.
Support the management team in advocating culture for the Customer Support Application (CSA) team, providing coaching or mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical business discipline activities like workflow, pipeline, AI solutions/tool utilization, product activation, and people pillars.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
Preferred qualifications:
Experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders.
Experience in cross-functional and multi-layered stakeholder project management, and drive complex business outcomes and customer solutions through collaboration.
Experience in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients.
Ability to understand client needs and be comfortable with ambiguity and complexity.
Passionate for creating and sharing best practices to encourage a learning by sharing culture.
