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Desktop Support Engineer

at First Cred

Thāne, India Entry Posted 2026-04-24

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About this role

L1 Desktop Support Engineer - Thane The L1 Desktop Support Engineer provides front-line technical support for end-user hardware, software, and network issues. Qualification : Bachelor’s degree in computer science, IT, or a related field Experience: 1–3 years of hands-on experience in a technical support environment. Mandatory Skill s: Advanced troubleshooting of Windows 10/11 and Ubuntu Linux, Installation and repair of desktops, laptops (Dell/HP/Lenovo), and peripherals, Basic understanding of TCP/IP, DHCP, DNS, and VPN connectivity troubleshooting Good to have skills         Understanding of basic LAN/WAN/VLAN, TCP/IP, UDP         Knowledge of Office 365 and related services.         Good knowledge of Windows OS (10/11)         Basic understanding of Linux, Ubuntu OS         Knowledge of Active Directory (basic tasks) Key Deliverables Ensure all issues are properly logged and resolved timely with proper prioritization. Ensure antivirus/endpoint security is active and updated. Support users on email (Outlook), VPN, and enterprise applications. Accountable for monitoring, providing support to existing infrastructure as well as suggest and /or escalate to get issues resolved in timely manner. Software & Patch Support - Install and update software applications, Assist in OS patching and updates Accurate and timely installation and maintenance of all systems that provide data and network capability to the operations personnel. Update asset inventory records and asset register. Research and identify solutions to software and hardware issues. Basic Networking Support - Troubleshoot LAN, Wi-Fi, VPN connectivity issues, Check IP configuration, DNS resolution, and network access, Coordinate with network team for complex issues. Document technical knowledge in the form of notes and manuals and reports. Hardware & Peripheral Support - Diagnose and fix issues related to Printers, Desktop/laptop hardware Additional Notes • Good communication skills • Customer-focused approach • Problem-solving ability • Ability to work in shifts • Shift Time: 8:00 am to 5:00 pm and 6:00 pm to 3:00 am

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