About the Company
Join the Rocketship 🚀
We’re building
ShopOS
—
AI agents powering the entire ecommerce stack.
Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like
Flipkart
and
Polygon Labs
— and
backed by Binny Bansal
— this isn’t just another start-up. It’s your
front-row seat to the next big shift in ecommerce.
Watch
:
What is ShopOS (from the founders’ lens - Click here)
About the Role
Our enterprise services arm processes
thousands of catalog images daily
for brands like
PVH, Shein, Cred, and Kalyan
—running them through
AI generation workflows + human refinement
to deliver
production-ready assets at scale.
We're looking for a
Delivery Lead
to own this function end to end. You'll take requirements from
Account Managers
, run them through our
AI + human pipeline
, and deliver finished assets to clients on time, every time. You'll manage a
growing team of 25 + Image Editors operators and QA specialists
, build the delivery muscle of a high-output creative agency, and s
cale output by 2.5x in your first 90 days.
What you'll own
Daily production execution
Allocate batches, monitor throughput, clear blockers, hit SLAs.
You’re the single point of accountability for everything that ships.
Team performance
Manage and scale:
Image Editors Team (18 → 23+)
QA team (5 → 7)
Hire, train, set standards, run reviews.
Pipeline operations
Monitor
AI generation success rates
Identify
tool failure patterns across image types
Coordinate with
engineering for fixes
Track
pass-through rates & predict workload
Client delivery SLAs
Build and enforce
delivery frameworks
Define
input cutoffs, approval windows, turnaround commitments
Establish
escalation protocols
Align with
AMs and internal teams
Quality systems
Standardize
per-client checklists
Define
complexity tiers
Run
weekly rejection root-cause analysis
Every bounce = a process failure you fix.
Capacity planning
Forecast
weekly delivery capacity
Account for
complexity mix
Build
models enabling confident sales commitments
The scale of the problem:
The bottleneck isn’t people—it’s
pipeline reliability and process discipline. You’ll fix both.
What we're looking for
7–10+ years
in delivery/operations leadership within:
Creative production
Post-production
Catalog management
Agency services
You’ve
run production floors
, not just managed projects
Hands-on image post-processing expertise
Background replacement
Model swaps
Color correction
Retouching
Logo placement in Photoshop
Ability to
open a PSD and judge quality
Working knowledge of AI image generation tools
Stable Diffusion, Midjourney, etc.
Understand
AI limitations & human intervention needs
Experience managing
20–30+ member teams
Hiring, training, shift planning, performance
Agency-first mindset
SLA-driven
Client-facing
Comfortable with
daily targets & timelines
Data-native operator
Reads trackers
Spots anomalies
Diagnoses root causes
Fixes proactively
Strong signals
Scaled creative ops from
30–50 → 100+ people
Experience in
e-commerce catalog (fashion/jewelry/accessories)
Worked with
AI-augmented production workflows
Background in catalog ops at
Myntra, Flipkart, Ajio
Built
process from scratch in a startup
What success looks like at 90 days
2x monthly throughput growth
On-time delivery >95%
Zero backlog beyond 48 hours
Fully staffed, trained,
autonomous team
Capacity planning model live (90% accuracy)
Your KPIs
Daily throughput:
Content delivered per day
On-time delivery rate:
Target 95%+
Output variance:
<1.5x (best vs worst day)
Backlog age:
<48 hours (zero tolerance)
QA rejection rate:
<10%
Team utilization:
85%+
Tools and environment
Adobe Photoshop
NanoBanana
Seedream
Flux
Shopify
PostHog
Slack
Notion
Google Workspace
Our Values
Extreme ownership and bias for action
Honest, high-velocity communication
Respect for craft and obsession with users
Fast, scrappy iteration over perfection
Low ego, high empathy, radical candor
What We Offer
Competitive salary and meaningful growth opportunity
Opportunity to help scale a
category-defining AI company
Work directly with
founders and growth leaders
High ownership and impact from Day 1
Fast-paced, high-learning startup environment
Location
Chennai (Guindy) — In-office role
💡 Why Join Us?
Build and scale acquisition for a
cutting-edge AI product
Own performance marketing at a
high-growth startup
Drive measurable impact on
revenue and company growth
Be part of a
high-performance, high-ownership team
