Position:
Debt Collection Agent (US Market)
Location:
Bangalore, India (Full-Time, On-Site)
Shift Hours:
9:00 PM – 3:00 AM IST (US Time Zone Support), Rotational Shift and Week offs
About the Role
We are looking for a skilled and motivated
Debt Collection Agent
to join our team and support our clients in the US market. In this role, you will be the primary point of contact for individuals with overdue accounts. Your main responsibility will be to engage debtors with professionalism and empathy, negotiate repayment solutions, and ensure compliance with federal and state regulations.
This position requires strong communication, negotiation, and problem-solving skills, along with the ability to remain calm and persuasive in challenging conversations.
Key Responsibilities
Contact Debtors:
Reach out to individuals via phone regarding overdue accounts.
Negotiate Repayment Plans:
Work with debtors to establish realistic and mutually beneficial payment arrangements.
Ensure Compliance:
Follow all federal and state laws, including the
Fair Debt Collection Practices Act (FDCPA)
.
Maintain Records:
Document all interactions, agreements, and payment updates in an accurate and timely manner.
Resolve Disputes:
Address objections with professionalism and provide solutions to help resolve outstanding balances.
Meet Targets:
Achieve monthly collection goals while maintaining high standards of customer interaction.
Qualifications & Skills
Required
Excellent
verbal and written communication
skills in English.
Strong
negotiation and persuasion
abilities.
Solid understanding of
US debt collection regulations
(FDCPA, state laws).
Ability to handle difficult conversations with
empathy and professionalism
.
High level of
persistence, resilience, and problem-solving skills
.
Preferred
Prior experience in
debt collection, customer service, or call center environments
.
Knowledge of US financial systems or prior work with US-based clients.
