Industry/Sector
Insurance
Specialism
Microsoft
Management Level
Associate
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Business Application Consulting team you are positioned to contribute to innovative solutions using Microsoft Dynamics CRM. As an Associate you are expected to embrace a learning mindset, take ownership of your development, and actively engage with varied clients and team members, turning challenges into opportunities for growth.
Responsibilities
- Assist in the development of Microsoft Dynamics CRM solutions
- Collaborate with stakeholders to gather and analyze requirements
- Support the customization and deployment of CRM applications
- Engage in testing and validation of system features
- Document processes and maintain project records
- Participate in user training and support activities
- Analyze data to inform CRM strategies and improvements
- Stay updated on industry trends and CRM recommended practices
What You Must Have
- Bachelor's Degree
- 2 years of experience in Microsoft Dynamics CRM
- Oral and written proficiency in English required
What Sets You Apart
- 2 to 5 years of experience
- Microsoft certification on Dynamics 365 CE modules preferred
- Excelling in technical architecture and strategy development
- Committing to understanding business operations and commercial awareness
- Adapting to diverse client needs and team dynamics
- Engaging in continuous learning and personal development
- Collaborating effectively across teams and maintaining positivity
- Analyzing data to discern patterns and inform solutions
Travel Requirements
Not Specified
Job Posting End Date
