Job Title:
Customer Support Specialist
Experience Required:
3+ Years
Location:
Okhla Phase III
Employment Type:
Full-Time
Key Responsibilities
Respond to customer queries via email, chat, calls, and social media with clarity, professionalism, and empathy
Resolve complaints, process returns/refunds, track orders, and ensure timely follow-ups
Maintain high CSAT scores and work towards improving overall customer experience metrics
Collaborate with internal teams like logistics, tech, and operations to resolve escalations
Keep records of customer interactions and follow communication procedures, guidelines, and policies
Identify recurring customer pain points and recommend improvements
Requirements
3+ years of experience in a customer support role, preferably in D2C/e-commerce or consumer-centric brands
Excellent verbal and written communication skills
Familiarity with CRM tools
Empathetic, solution-oriented, and capable of handling high volumes during peak periods
Ability to multitask and work in a fast-paced environment
