🎬 Role Description
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer
relationship management and a positive brand image.
📈 Key Responsibilities
● Tracking customer experiences across online and offline channels, devices, and touchpoints.
● Collaborating with the core team, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
● Identifying customer needs and taking proactive steps to maintain positive experiences.
● Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
● Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
● Documenting processes and logging technical issues, as well as customer compliments and complaints.
● Keeping informed of industry trends and new CRM technologies
📃Requirements
● Passionate about talking to and understanding customer needs and giving the best Cx.
● Fluent communication in English
● Passionate about personal growth and making a difference
🤩 Benefits
● Compensation and related details:
1. Monthly Stipend
2. Golden chance to convert to a full-time role
(
PPO
: Customer Support Executive)
● Opportunity to be part of an early-stage fintech startup and make an impact
● High performers in this role will be given additional exposure
● Office provides complimentary nutritious breakfast, lunch, snacks and dinner
🔎 What are we looking for?
● Self-starter with a high sense of ownership
→ Comfortable to work with minimal supervision
● Hungry to learn and grow
→ Passion to learn & be a better version of oneself; motivated to succeed
● Bias for action
→ Have the temperament to experiment and execute in uncertainty
● Hustler
→ Ability to generate resources to solve a problem
● Intellectual honesty
→ Always seeking and presenting truth irrespective of personal POV or beliefs
● Mission-oriented
→ Deeply care about delivering value and making an impact on customer’s lives
✅ Key Details
●
Role:
Customer Support Intern (3 to 6-month paid full time internship)
●
Location:
Bengaluru
●
Date of Joining:
ASAP |
Contact:
hr@jodopay.com
