Company:
Man Matters / Be Bodywise / Little Joys (Location: Marol, Andheri, Mumbai)
About the Role
:
We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers across our wellness and personal care brands – Man Matters, Be Bodywise, and Little Joys. You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.
Key Responsibilities
:
• Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).
• Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.
• Accurately document all interactions using CRM and proprietary tools.
• Follow up with customers for pending or escalated issues through appropriate channels.
• Communicate clearly and professionally to ensure a smooth and pleasant customer experience.
• Ensure every customer interaction leads to an Outstanding Customer Experience.
• Share feedback and suggestions with team leads/managers to improve internal processes.
• Meet productivity goals including number of chats handled, resolution time, and first response time.
Preferred Candidate Profile
:
• Education: 10+2 or Graduate in any discipline.
• Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).
• Strong communication skills (both verbal and written).
• Familiarity with CRM tools is a plus.
• Customer-first attitude with the ability to remain calm under pressure.
Job Details:
• Location: Marol, Andheri (On-site)
• Working Days: 6 days a week
• Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)
