About Zippee:
Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Job Description:
Track and manage delivery SLAs, order fulfillment, tickets, issue resolution, client satisfaction, and account growth metrics to ensure service excellence
Monitor day-to-day operations through performance dashboards and proactively coordinate with Operations, Technology, Warehouse, and City Teams to resolve delivery issues in real time.
Build strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion.
Identify process gaps and operational bottlenecks, recommend continuous improvement initiatives, and collaborate closely with warehouse and last-mile delivery teams for smooth execution.
Prepare and present weekly and monthly MIS reports, highlighting account performance, SLA adherence, customer experience metrics, and improvement opportunities.
This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.
Qualifications:
0-2 years of experience in customer support or a related client-facing role preferred
Strong problem-solving ability and clear communication skills.
Comfortable working in a fast-paced, startup environment.
Delhi/Gurgaon candidates preferred
0-2 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).
Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.
What you'll get:
Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
Steep learning and growth curve.
