resu·mail

Customer Support Associate

at Udaan

Jalpāiguri, India Entry Posted 2026-05-05

Don't apply into the void — reach the hiring manager

ResuMail finds the recruiters and hiring managers behind this Customer Support Associate role at Udaan, drafts a personalised outreach email, and schedules the send — so your application actually gets seen.

Reach the hiring manager ›

About this role

ROLE:   THE SUPPORT EXECUTIVE WILL PERFORM THE ACTIVIES TO PROVIDE QUALITY CUSTOMER SERVICE Responsibilities/Activities: COMMUNICATE WITH THE TRAVEL AGENT TO RESOLVE COMPLAINT OR QUERY ABOUT HIS PURCHASED TICKES BY MAKING OR RECEIVING A CALL E-MAIL COMMUNICATION WITH THE TRAVEL AGENT TO SOLVE THEIR QUERIES.   COORDINATE WITH INTERNAL TEAM FOR VARIOUS QUERY RESOLUTION. AIRLINES WEBSITES & E-MAIL NAVIGATION FOR VARIOUS ASPECTS.   COMMUNICATE WITH AIRLINES SUPPORT TEAM FOR VARIOUS ACTIVITY IN THE PNR. PROPER HANDOVER OF THE ASSIGNED TASK IN CASE OF REQUIREMENT. Performs other duties as assigned.

How to get this job at Udaan

  1. Don't rely on the portal. Cold applications for a role like Customer Support Associate land in a pile of hundreds. A direct, personalised message to the hiring manager or a referrer is the fastest way in.
  2. Find the right person. ResuMail surfaces the actual recruiters and hiring managers at Udaan — not a generic careers inbox.
  3. Send tailored outreach. ResuMail drafts an email personalised to your resume and this role, then paces and schedules sends so you stay out of spam.
  4. Follow up. One polite nudge after 5–7 days roughly doubles reply rates — scheduled for you.

Reach Udaan's hiring managers today.

Free to start. No credit card. Built for Indian job seekers.

Start free with ResuMail ›