Be the primary point of contact for our Business-to-Business customers through email, Chat or Voice
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.
Good verbal and written communication skills in English..
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
High school diploma or equivalent and above.
0–2 years of experience (freshers welcome!).
Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
Shift: Rotational shifts-includes both day and night
5 days of work, 2 day-rotational off
A fast-paced, global work environment where your voice matters.
Skills for life: problem-solving, professionalism, adaptability, and communication.
A team that feels like family and celebrates every win—big or small.
A platform to grow quickly within a global MNC with learning and development opportunities.
Recognition and rewards as you shape your career journey.
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request, please report it to:
TAHelpdesk@Sutherlandglobal.com
