Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.
Good verbal and written communication skills in English.
Strong customer service mindset with active email communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
High school diploma or equivalent and above.
0–2 years of experience (freshers welcome!).
Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to
TAHelpdesk@Sutherlandglobal.com
