Customer Support Associate (First Party Collections)

Job Title : Customer Support Associate - First Party Collections Job Description : We are seeking a dedicated and professional Customer Support Associate to join our team. The role involves both inbound and outbound calls to consumers to address inquiries, complaints, billing issues, and service concerns. You will also be responsible for processing payments and ensuring a positive customer experience. Process Profile : Role : Customer service with first-party collections. Work Schedule : 5 days working*, US shifts. Location : Must be willing to work from the office in Thane Transport : Home drop will be provided to the candidates living within boundary limits. Required Skills : Strong verbal communication skills, including active listening and clear articulation. Ability to handle high-volume calls and multitask effectively. Mandatory one plus year of international BPO experience in Customer service/retentions/sales/collections. Education Qualification - SSC/HSC/Graduation. If you’re passionate about customer service, collections and looking for a dynamic and incentivizing role, we’d love to hear from you!