Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Customer Success Support Specialist
The Customer Success Support Specialist plays a critical role in supporting Customer Success Managers and cross‑functional stakeholders by executing customer success operations with high accuracy, compliance, and timeliness. This role focuses on end‑to‑end support for proposals, renewals, contracts, and operational activities while ensuring data cleanliness, system accuracy, and process adherence across enterprise tools.
Your Responsibilities:
Operational & Process Execution
Execute assigned customer success and proposal support processes in strict compliance with
established SOPs, policies, and governance guidelines
.
Provide operational and administrative support for
end‑to‑end proposal, quotation, contract, and renewal activities
.
Maintain accurate status of
projects, contracts, proposals, and quotations
throughout their lifecycle—from creation to closure.
Data Management & Reporting
Gather, validate, and summarize
enabling data
required to execute tasks effectively.
Ensure
timely, accurate, and clean data updates
in business systems (e.g., SAP, IFS, internal workflow apps).
Extract system data and publish
standard reports and dashboards
for regional stakeholders as per defined cadence.
Monitor aging items and proactively follow up to maintain
process health and visibility
.
Stakeholder Collaboration
Work closely with
regional, domestic, and global stakeholders
(CSMs, Sales, Planning, Finance, Operations) to ensure smooth execution and compliance.
Coordinate with Planning teams to confirm and share
parts/material availability
, when required.
Route requests to the
appropriate owning teams
when items fall outside scope.
Quality, Compliance & Audits
Demonstrate ownership and accountability for meeting
process objectives, SLAs, commitments, and deadlines
.
Support
root‑cause analysis
for deviations raised by stakeholders and document corrective actions.
Assist with
audit responses
and required documentation.
Maintain strict
confidentiality
of sensitive commercial, financial, and technical information.
Communication & Continuous Improvement
Use official communication tools (emails, meetings, conference calls) to engage with peers, customers, and stakeholders on process updates, discussions, feedback, and presentations.
Identify opportunities for
process improvements, standardization, and automation
to enhance efficiency and customer outcomes.
The Essentials - You Will Have:
Bachelor’s degree in business, Commerce, Operations, or a related field.
2–5 years of experience in
Customer Success Support, Proposal Operations, Sales Operations, or Commercial Operations
.
Experience supporting
global or regional teams
is preferred.
Strong Skills in Microsoft excel for working with data, Solving Problem and drawing insight from different sources
Understanding of Presales/Proposals
A team Player who works well with different departments
Skilled in handling multiple tasks and shifting priorities
The Preferred - You Might Also Have:
Experience working with advance excel, words,etc.
Familiarity with Power automate and power apps for process automation and application developments
Other Experiences Preferred too: P2P , Quote to Cash, Supply Chain, relevant Administrator experiences.
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees ((REMOVE BULLET FOR MANUFACTURING ROLES))
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
