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About Reelo :
Reelo is an all-in-one customer data, loyalty, and marketing automation platform trusted by 5,000+ brands big and small across 9 countries and growing. Brands like Punjab Grill, Jumboking, Pop Tates, The Beer Cafe, Hakkasan, Roastery Coffee House, and many more use Reelo to grow faster.
Founded in 2021 by brother duo Parin & Prit Sanghvi, Reelo helps restaurants and retail businesses maximize their revenue and growth through a unified platform for loyalty, marketing, and data analytics. With Reelo, businesses can market like Starbucks, without the effort or expertise, driving more repeat customers, increasing sales, and building a stronger brand.
As competition for customer attention intensifies, it has never been more important for restaurants and retail businesses to have a 360° view of their customers, the very people who keep them in business, and to engage with them using data to drive loyalty and revenue.
Coming from a family of retail entrepreneurs, we understand this deeply: while it’s easier than ever to start a business, it’s harder than ever to grow one.
Competition is fierce. Standing out is increasingly difficult, and businesses feel this pressure every day. Customer acquisition costs are rising, retention is challenging, and there’s too much to juggle, too many tools, too many disconnected solutions. Most existing platforms are complex, expensive, and built for sophisticated marketers at large enterprise brands.
We identified two key challenges:
Small and mid-sized businesses don’t have the time to do data-driven marketing.
Those that do marketing often see poor results.
Reelo is on a mission to change this, permanently.
Our SaaS platform makes it fast and easy for businesses to understand their customers and continuously engage with them in a smart, automated way, bringing them back again and again, and building lasting customer relationships.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
You can learn more about us here:
https://reelo.io/
https://reelo.io/blog/reelo-raises-1-million-round-led-by-veteran-silicon-valley-investor-gokul-rajaram/
About the Opportunity
We’re looking for a
Customer Success Operations Specialist
who will act as the operational backbone for our Customer Success team. You’ll be the go-to person for ensuring our users receive seamless support in executing campaigns, setting up automations, and managing communication assets like WhatsApp headers. This is a critical role that combines process execution, customer communication, and tactical problem-solving.
Location:
Ahmedabad, Gujarat (Work from Office)
What You’ll Do
Guide customers in executing key features—ensuring they understand how to use Reelo’s tools effectively.
Assist users with campaign setups, WhatsApp headers, SMS Headers, auto-campaigns, and other day-to-day platform operations via calls, chats, or emails.
Coordinate with users to resolve operational blockers quickly.
Own SLAs and make sure user requests are resolved accurately and on time.
Conduct regular follow-ups with users for pending assets or campaign approvals to ensure timely go-lives.
Maintain detailed records of customer interactions and resolutions using internal tools.
Collaborate with product and tech teams to share customer feedback and drive continuous improvements.
Standardize and improve existing operational workflows to ensure a more delightful customer experience.
What You’ll Need
1–2 years of experience in customer-facing or backend support roles, preferably in SaaS or tech-based companies.
Proficiency in both
English and Hindi
for effective communication across user segments.
Ability to clearly explain steps and troubleshoot issues over calls.
Strong organizational and multitasking skills with a sharp eye for detail.
A calm and solution-oriented mindset during high-pressure scenarios.
Comfort with using CRM and customer support tools.
Demonstrates a strong commitment to simplifying processes
Nice to Have
Basic understanding of marketing concepts or SaaS platforms.
Experience working with WhatsApp Business, Gupshup, or similar tools.
Familiarity with tools like Intercom, Freshdesk, Hubspot, or similar platforms.
At Reelo, we value progress over perfection. If this role excites you—even if you don’t meet 100% of the qualifications—we’d love to hear from you.
Let’s grow together.
