Customer Success Representative
Company Overview:
NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.
About the Role:
As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs.
Key Responsibilities:
Reinforcing a customer-first culture.
Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers’ experience.
Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments.
Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together
Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business.
Attend SME calls & Project manage call for actions of all SME meetings.
Execute Thank you mail campaign for the Customer DM
Send Gift basket to qualified Customer DM
Send CEO Book campaign to all qualified Customer DM's
Requirements:
Excellent communication skills
Open to work in EST shift.
Prior experience in the said profile.
Why Join NetCom Learning:
A dynamic and supportive work environment that encourages professional growth and development.
Competitive salary and benefits package.
Opportunities to lead innovative training projects and make a significant impact on the organization.
