<div class="content-intro"><p class="MsoNormal" style="margin-bottom: 12.0pt;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif; color: black;">Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.</span></p></div><p>The Customer Success Engineer (Digital Customer Success Manager) is a key member of the post-sales organization. You have a networking background and an understanding of troubleshooting in mission-critical environments. You have a strong interest in customer-facing roles, listening to customers and persevering to help them achieve goals with NetBrain automation.</p>
<p><strong><em>What You’ll Do</em></strong></p>
<ul>
<li>Engage and evangelize relevant NetBrain use cases to assigned customer accounts.</li>
<li>Directly help customers achieve automation value/use cases with NetBrain.</li>
<li>Partner with Services, Support, and R&D organizations to ensure customer adoption of automation.</li>
<li>Develop and execute customer success plans with customers.</li>
<li>Scaled Customer Success: Leverage digital/tech-touch approaches including webinars, reusable assets, and automation playbooks. Use Customer Success tools (e.g., Gainsight) to manage and scale engagement.</li>
<li>Work with Customer Success tools to deliver low-touch/tech-touch methods to interact with customers.</li>
<li>Train and coach customers through successful onboarding and ongoing usage.</li>
<li>Collaborate with Sales on accounts to identify expansion opportunities.</li>
</ul>
<p><strong><em>Who You Are</em></strong></p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3">
<li class="whitespace-normal break-words pl-2">4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in a customer-facing capacity (Support Engineer, Post-Sale Engineer, Technical Project Management, or Delivery Manager)</li>
<li class="whitespace-normal break-words pl-2">Background in a NOC or complex enterprise network environment (ISP, Cloud provider, MSP, or Systems Integrator)</li>
<li class="whitespace-normal break-words pl-2">Strong understanding of enterprise networking fundamentals: routing & switching (BGP, OSPF, VLANs), network troubleshooting, and familiarity with monitoring tools (Wireshark, SNMP, etc.)</li>
<li class="whitespace-normal break-words pl-2">Networking certification strongly preferred (CCNA, CCNP, JNCIA, JNCIP, or equivalent)</li>
<li class="whitespace-normal break-words pl-2">Bachelor's degree in Computer Science, Engineering, or equivalent</li>
<li class="whitespace-normal break-words pl-2">Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences</li>
<li class="whitespace-normal break-words pl-2">Proven ability to manage multiple enterprise customers simultaneously, meet deadlines, and drive outcomes independently</li>
<li class="whitespace-normal break-words pl-2">Experience working with Global 2000/5000 enterprise customers preferred</li>
</ul>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Nice to Have</strong></p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3">
<li class="whitespace-normal break-words pl-2">Familiarity with network automation and APIs</li>
<li class="whitespace-normal break-words pl-2">Experience with Customer Success or CRM platforms (e.g., Gainsight, Salesforce)</li>
<li class="whitespace-normal break-words pl-2">Exposure to SaaS, automation-driven, or observability platforms</li>
<li class="whitespace-normal break-words pl-2">Windows or Linux administration experience</li>
</ul>
<p> </p><div class="content-conclusion"><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">NetBrain invites all interested and qualified candidates to apply for employment opportunities.</span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.</span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: <a href="mailto:people@netbraintech.com">people@netbraintech.com</a> and we will be happy to assist you.</span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.</span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p>
<p> </p></div>
