About the Company
At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.
To learn more about the company, please visit
www.insidea.com
Job Description
The
Customer Success Manager
will manage a portfolio of clients
using HubSpot’s CRM, marketing, sales, and service tools
. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide
exceptional service and drive client growth
. The ideal candidate will have
excellent client-facing skills
and experience
in delivering effective solutions to meet client objectives
Job Responsibilities
Serve as the
primary contact
for a portfolio of clients using HubSpot.
Develop and maintain strong, long-term client relationships
.
Understand client business objectives
and tailor HubSpot solutions to meet those needs.
Guide clients through onboarding and ensure successful implementation
of HubSpot tools.
Provide ongoing support and training on HubSpot
’s features and best practices.
Identify opportunities for clients to
optimize HubSpot use and drive business growth
.
Monitor client usage and success metrics
, proactively addressing any issues.
Identify upsell and cross-sell opportunities
to increase client spending and satisfaction.
Regularly
communicate with clients
to review progress, gather feedback, and update on new features.
Prepare and present reports
on client performance and ROI from HubSpot.
Collaborate with internal teams to resolve client issues
and deliver exceptional service.
Experience & Skills Requirement
Bachelor’s degree in Marketing, Business, Communications, or a related field.
Proven experience as an
Customer Success
Manager for International clients
, preferably within the SaaS or digital marketing industry.
In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
Strong understanding of digital marketing principles and practices.
Excellent communication
, interpersonal, and negotiation skills.
Ability to
manage multiple clients and projects
simultaneously.
Strong problem-solving skills and a proactive approach to client management.
HubSpot certifications
(e.g., Inbound, HubSpot Marketing Software) are a plus.
Working Hours
US shift (availability expected until 2 - 3 AM IST)
