About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.
Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments—and bolstered by a $13M growth round in June 2025 (total funding: $68M)—GoKwik is scaling rapidly across India, the UK, Europe, and the US.
Why This Role Matters
This is not just account management—it is growth ownership. As a Customer Success Manager for KwikEngage, you will directly influence how D2C brands scale using data, experimentation, and strategic partnerships. Every insight, experiment, and recommendation you drive contributes to measurable outcomes across merchant growth and platform success.
What You’ll Own
Merchant Growth & Account Ownership
Own and scale key merchant relationships
Drive product adoption, engagement, and long-term value
Build strong partnerships with merchant stakeholders
Data-Driven Growth
Analyse conversion funnels, GMV, and engagement metrics
Identify growth opportunities using data and insights
Translate insights into actionable strategies
Experimentation & Optimisation
Design and run experiments (A/B testing) to identify high-impact growth levers
Optimise performance across campaigns and customer journeys
Continuously improve outcomes through structured experimentation
Cross-Functional Collaboration
Work closely with Product, Engineering, and Customer Engineering teams
Translate merchant insights into product improvements
Ensure seamless execution of growth initiatives
Performance Tracking
Track performance against key benchmarks and success metrics
Monitor trends and optimise for consistent outcomes
Drive accountability across merchant performance
Strategic Influence
Turn data into clear, actionable recommendations
Influence decision-making across internal teams and merchant stakeholders
Build strong internal and external alignment
Who You Are
Experience in B2B SaaS, AdTech, FinTech, or eCommerce ecosystems
Proven ability to drive product adoption and stakeholder influence in customer-facing roles
Strong analytical skills with experience using Excel, Metabase, or similar tools
Comfortable working with conversion metrics, funnels, and growth data
Ability to structure problems, derive insights, and execute with speed
High ownership mindset with comfort in fast-paced environments
Excellent communication and stakeholder management skills
Why GoKwik
At GoKwik, you’ll work at the intersection of product, data, and growth—helping top D2C brands scale through intelligent engagement strategies.
You’ll have ownership over outcomes, exposure to high-impact growth initiatives, and the opportunity to shape how brands leverage WhatsApp commerce at scale.
