Customer Success Manager (Bangalore, India)

<p data-pm-slice="0 0 []"><strong>Atomicwork</strong>&nbsp;is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.</p> <p>We’re seeking <strong>an</strong> <strong>experienced customer success manager </strong>to join our team and help us build our modern service management platform. This is a&nbsp;<strong>hybrid position</strong>&nbsp;based out of our <strong>Bangalore or Chennai offices</strong>. We offer competitive pay to employees and practical benefits for their whole family.</p> <p>If this sounds interesting to you, read on.</p> <h3>What this is about (role)</h3> <p>The Customer Success team at Atomicwork is responsible for driving adoption and value realization for Atomicwork customers. As a Customer Success Manager, you’ll manage a few of our largest mid-market and Enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.</p> <p>We seek a bright, motivated individual with a passion for learning and the ambition to be a crucial part of our growth strategy. Above all, we are looking for a strong communicator who can collaborate effectively internally and externally to get things done.</p> <p>The ideal candidate for this role will possess strong relationship-building skills and a laser focus on positive customer outcomes.</p> <h3><strong>What we’re looking for (qualifications)</strong></h3> <p>We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility toward their work.</p> <ul> <li> <p>5+ years’ experience in Management Consulting, Customer Success roles serving Enterprise clients.</p> </li> <li> <p>Project Management Experience</p> </li> <li> <p>Collaboratively develop and build a detailed project plan to monitor and track progress.</p> </li> <li> <p>Coordinate internal resources for flawless execution of multiple projects</p> </li> <li> <p>Track project performance through the use of data and analytics</p> </li> <li> <p>Coordinate and communicate frequently with customers on project status and project needs</p> </li> <li> <p>Experience with a project management software tool is a plus but not required</p> </li> <li> <p>Ability to learn systems and business processes quickly</p> </li> <li> <p>Ability to identify customer pain points and map processes</p> </li> <li> <p>Excellent verbal, written, and presentation skills</p> </li> <li> <p>Highly organized, collaborative, and detail oriented</p> </li> <li> <p>Ability to manage multiple projects within time, schedule, and quality constraints</p> </li> <li> <p>Expertise in dealing with significant change at senior business and IT levels (preferably dealing directly with VP or C-Level Executives)</p> </li> <li> <p>Capability as a credible and effective consultant/advisor/coach</p> </li> <li> <p>Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats</p> </li> <li> <p>Flexible approach, able to operate effectively with uncertainty and change</p> </li> <li> <p>Driven, self-motivated, enthusiastic, and with a “can do” attitude</p> </li> <li> <p>Ability to travel up to 50%</p> </li> <li> <p><strong>Must be ready to work during ANZ time zones</strong></p> <p>&nbsp;</p> </li> </ul> <h3><strong>What you’ll do (responsibilities)</strong></h3> <ul> <li> <p>Be the primary post-sales point of contact for assigned customers. This role will collaborate closely with the sales account executive, the solution consultant, and the implementation consultant to form a team that supports customers through the entire customer lifecycle, including adoption, renewal, and expansion.</p> </li> <li> <p>Map customer processes to Atomicwork capabilities &amp; data model</p> </li> <li> <p>Manage customer onboarding supported by the implementation consultant and partner with other internal team members as needed to ensure time to value goals are achieved</p> </li> <li> <p>Monitor key customer success metrics to ensure that Atomicwork is driving results and helping customers achieve their goals</p> </li> <li> <p>Provide proactive guidance to critical users, encourage adoption, and assist in education on product updates</p> </li> <li> <p>Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at Atomicwork</p> </li> <li> <p>Gather product feedback, conveying this to Product teams</p> </li> <li> <p>Identify opportunities for customers to act as Atomicwork industry advocates (e.g., testimonials, case studies)</p> </li> <li> <p>Help foster a company-wide culture of Customer Success</p> </li> <li> <p>Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts</p> </li> </ul> <h3><strong>Why we are different (culture)</strong></h3> <p>As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.</p> <ul> <li> <p><strong>Autonomy: </strong>We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.</p> </li> <li> <p><strong>Trust: </strong>We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.</p> </li> <li> <p><strong>Ownership: </strong>We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.</p> </li> <li> <p><strong>Mastery: </strong>We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.</p> </li> <li> <p><strong>Impatience: </strong>We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.</p> </li> <li> <p><strong>Customer Obsession: </strong>We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.</p> </li> </ul> <h3><strong>What we offer (compensation and benefits)</strong></h3> <p>We are big on benefits that make sense to you and your family.</p> <ol> <li> <p><strong>Fantastic team</strong>&nbsp;—the #1 reason why everybody joins us.&nbsp;<strong>‍</strong></p> </li> <li> <p><strong>Hybrid work</strong>&nbsp;— balance between working from the office and home.</p> </li> <li> <p><strong>Convenient offices&nbsp;</strong>— well-located offices spread over five different cities.<strong>‍</strong></p> </li> <li> <p><strong>Paid time off</strong>&nbsp;— Unlimited sick leaves and 15 days off every year.</p> </li> <li> <p><strong>Health insurance</strong>&nbsp;— comprehensive health coverage upto 75% premium covered.<strong>‍‍</strong></p> </li> <li> <p><strong>Flexible allowances&nbsp;</strong>— with hassle-free reimbursements across spends.<strong>‍‍</strong></p> </li> <li> <p><strong>Annual outings</strong>&nbsp;— for everyone to have fun together.</p> </li> </ol> <h3><strong>What next (applying for this role)</strong></h3> <ol> <li> <p>Click on the apply button to get started with your application.</p> </li> <li> <p>Answer a few questions about yourself and your work.</p> </li> <li> <p>Wait to hear from us about the next steps.</p> </li> </ol>