Location:
Ahmedabad (Actowiz HQ) – Requires Regular Travel
Experience:
2-5 Years
Department:
Sales
Reporting to:
Head of Sales / CEO
Role Objective
The Customer Success Manager will act as the
business owner for existing client accounts
, driving revenue growth, strengthening relationships, and ensuring long-term client retention. This role goes beyond support — it focuses on
maximizing account value through upselling, cross-selling, and strategic engagement
.
Key Responsibilities
1. Account Growth & Revenue Ownership
Drive
upsell and cross-sell opportunities
within existing accounts
Increase
wallet share
by expanding into new teams/departments within client organizations
Identify new revenue opportunities aligned with client needs
Generate referrals and build strong client advocacy
2. Client Relationship Management
Act as the
primary point of contact
for key accounts
Build strong relationships with stakeholders and decision-makers
Handle client escalations and ensure high satisfaction levels
Conduct regular
business reviews (QBRs)
to align on goals and performance
3. Delivery Coordination
Work closely with internal delivery teams to ensure seamless execution
Manage client expectations and ensure alignment with agreed scope
Act as a bridge between business and technical teams
4. Billing & Collections
Oversee invoicing and ensure accuracy as per contracts
Drive
timely collections
and minimize payment delays (DSO control)
Handle billing discussions and resolve disputes effectively
Candidate Requirements
2–5 years of experience in
Customer Success / Account Management / IT Services Sales
Strong experience in
upselling, cross-selling, and account growth
Excellent communication and stakeholder management skills
Experience working with
global clients / B2B environments
Exposure to
billing, invoicing, or collections
is a plus
Willingness to travel for client meetings (if required)
Key Performance Indicators (KPIs)
Net Revenue Retention (NRR)
Upsell & Cross-sell Revenue
Collection Timelines (DSO)
Customer Satisfaction & Retention
Why Join Us
High ownership role with direct impact on revenue
Opportunity to work with global clients
Performance-driven growth and incentives
You can also share your resumes to : shalini.mishra@actowizsolutions.com
