Customer Success Manager candidate should be passionate about impacting lives and enhancing engagement at the workplace. Ideal candidate should have strong people orientation and empathy.
Qualified candidates are encouraged to submit their resumes along with a cover letter detailing their leadership experience and strategies for enhancing revenue growth and acquiring new logos expertise in the past.
Please apply only if you agree with the following requirements:
Hybrid Mode
Location : Delhi/Bangalore/Mumbai
Job Responsibilities: -
1.Financial:
•Meet revenue goals from portfolio of accounts
•Ensure timely billing and collection
•Ensure contract renewal
2. Customer:
•Responsible for customer engagement across life cycle –launch, awareness, engagement and renewal
•Increase new employee user registrations content and counselling utilization with innovative awareness and engagement campaigns
•Drive value and impact with Cross/up sell value added solutions
•Schedule and prepare monthly, quarterly and annual reviews covering key metrics, insights and feedback with sponsor
•Build deep connects between 1to1 and customer with sponsors and senior management
3. Team:
•Build best practices and knowledge share on launch, awareness, engagement and adoption
•Support strategic initiatives where needed
Requirements: -
•PG (Communications, B School Marketing streams) ideal
•B2B experience is a must –Communications/HR/CRM /Account Management experience is very desirable.
•At least 5+ Years experience in Account Management and Relationship Management roles
Type of Role: -
1.Full Time with 6 months probationary period
2.5 Days a Week / Day Shifts Only
3.Hybrid setup
4.Other Benefits – Medical Insurance / GPA / Self Help Policy / Communication reimbursements
