Customer Success Manager 3

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  The Senior Customer Success Manager (CSM) is part of the LinkedIn Talent Solutions organization. The objective of this role is to drive the adoption of our products within our clients and to help our solutions become a mission-critical, irreplaceable part of our client's talent acquisition strategy.         You will partner closely with Account Managers to ensure LinkedIn Customers achieve a significant return and feel successful with their LinkedIn investment. The CSM serves as a key project manager and talent advisor to assigned accounts, to support effective onboarding and complex implementation of products for our existing customers.    At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.        Responsibilities     Partner with the account team on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk     Agree on business objectives and goals with customers and build measurable success plans, set the cadence of communication to deliver ROI and operational reviews.     Ensure success by setting goals that result in customer’s fluency in product functionality and understanding of how to leverage that solution to meet their objectives     Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success     Analyze engagement metrics to identify and provide product education and ongoing onboarding needs, driving best practice usage of the Learning Center     Act as a trusted advisor to customer management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value     Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs     Document all communication with accounts accurately and in a timely manner via system tools.     Interpret customer insights to drive change in product and act as the voice of the customer to the Product team     Provide strategic advice to help drive product adoption and map solutions to existing customer workflows     Celebrate customer wins when customers are realizing success through the use of LinkedIn’s products and solutions     Act as a change agent for internal (systems & process) and external (product & workflow) change management     Basic Qualifications:    7+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, Talent Management   Preferred Qualifications:     BS/BA degree from a 4-year college or university    Recruiting, Learning, Human Capital Management, or other applicable experience    Demonstrates an innate curiosity and growth mindset   Strong verbal and written communication skills and technical aptitude    Excellent organizational, project management, and change management skills     Demonstrated experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value    Experience analyzing data, trends, and client information to build actionable strategy and identify product or service growth opportunities    Proficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint)    Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up  Suggested Skills  Analytical Skills  Communication   Training delivery   AI Fluency  India Disability Policy  LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf Global Data Privacy Notice for Job Candidates ​ Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.