Key Responsibilities
Project Implementation & Business Analysis
· Lead and oversee the end-to-end project implementation lifecycle for new and existing
clients.
· Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign-
offs.
· Develop and execute implementation plans, ensuring alignment with client objectives.
· Map customer processes (flow charts, SOPs) and align them with GoComet's solutions.
· Conduct gap analysis and provide recommendations to enhance operational efficiency.
Customer Success & Relationship Management
· Serve as the primary point of contact for customers, ensuring seamless onboarding and
adoption.
· Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders.
· Work proactively to identify challenges and provide solutions to optimize customer
experience.
· Monitor customer health scores, ensuring product utilization and satisfaction.
Project Documentation & Reporting
· Maintain detailed project documentation, ensuring clarity and compliance.
· Provide weekly/monthly project status updates to internal teams and clients.
· Track key project metrics, ensuring timely execution and quality delivery.
Process Optimization & Internal Collaboration
· Identify areas of process improvement and implement best practices.
· Work cross-functionally with product, sales, and tech teams to drive innovation.
· Contribute internal process improvement initiatives and team knowledge sharing.
Key Performing Index
· Customer onboarding & activation TAT
· Project implementation success rate
· BRD completion & approval timelines
· Customer engagement & product adoption rates
· CSAT (Customer Satisfaction) score
· Process improvement contributions
