Customer Success Executive – Chat Support
Company:
SANeForce
Location:
Chennai
Experience:
1–3 Years
Employment Type:
Full-Time
About SANeForce
SANeForce
is a leading provider of CRM and Sales Force Automation solutions catering to industries such as Pharmaceutical, FMCG, Healthcare, and Consumer Products. We are looking for a proactive and customer-focused Customer Success Executive to join our Chat Support Team.
Roles & Responsibilities
Handle customer queries and support requests through chat in a professional and timely manner.
Provide product guidance and troubleshooting support for CRM and SaaS-based applications.
Ensure quick resolution of customer concerns while maintaining high customer satisfaction levels.
Coordinate with internal technical and implementation teams for issue escalation and resolution.
Understand customer requirements and provide appropriate solutions within the product capabilities.
Maintain accurate records of customer interactions, issues, and resolutions.
Assist customers with onboarding support, feature navigation, and product usage guidance.
Follow up with customers to ensure successful issue closure and positive user experience.
Meet response time, resolution time, and customer satisfaction KPIs.
Required Skills
1–3 years of experience in Customer Support / Customer Success / Chat Support roles.
Experience working with CRM Software or SaaS-based products is preferred.
Excellent verbal and written communication skills are mandatory.
Strong problem-solving and customer-handling skills.
Ability to manage multiple customer conversations simultaneously.
Basic understanding of software applications and troubleshooting processes.
Hindi speaking ability is preferred.
Willingness to work in a fast-paced support environment.
Preferred Qualifications
Any Graduate / Postgraduate.
Prior experience in CRM, SaaS, Technical Support or Customer Success domain will be an added advantage.
Why Join SANeForce?
Opportunity to work with a growing SaaS and CRM organization.
Collaborative and supportive work environment.
Career growth opportunities in Customer Success and SaaS operations.
Exposure to enterprise-level CRM solutions and client management.
Interested candidates can apply with their updated resume.
