Role: Customer Success Executive (Mentoring Programs)
We’re looking for a dynamic Customer Success Executive to manage and deliver impactful career development and alumni-led programs for Vaave’s partner institutes. This role involves end-to-end ownership of program execution and customer relationships, working closely with institutes, alumni leaders, and participants to drive strong engagement, satisfaction, and long-term value.
Objectives of the Role
● Act as the primary point of contact for all guidance and career-related initiatives across partnered institutes
● Understand institute requirements and align them to the most relevant formats, such as 1:1 guidance or webinars
● Coordinate with alumni leaders and institute stakeholders to enable successful program delivery
● Track outcomes, engagement levels, and success metrics across programs
● Ensure consistent value realization to support long-term partnerships and renewals
Your Tasks
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Own end-to-end execution of guidance programs, including planning, scheduling, onboarding, communication, tracking.
● Coordinate with alumni leaders and institute stakeholders to design and deliver webinars aligned with institutional needs.
● Conduct regular check-ins with institutes to review progress, engagement, outcomes, and address concerns proactively.
● Monitor participation, feedback, and program effectiveness, while driving higher adoption
● Maintain execution trackers, documentation, and consolidated insights to continuously improve program delivery
Required Skills and Experience
1+ years of experience in Customer Success, Program Management, Account Management & exposure to managing initiatives
● Ability to manage multiple programs and accounts simultaneously
● Customer-first mindset with a proactive, solution-oriented approach ● Comfort working in a fast-paced.
