Role: Customer Success Executive (Alumni Relations)
We’re looking for a proactive Customer Success Executive to strengthen alumni relationships on behalf of Vaave’s partner educational institutions. This role focuses on direct outreach to alumni through calls and structured interactions to build long-term relationships, increase alumni engagement, and support institutional objectives. You will act as the relationship bridge between institutes and their alumni community, ensuring consistent value creation and positive alumni experiences.
Objectives of the Role
● Act as the primary point of contact for alumni engagement initiatives across partnered institutions
● Build and nurture strong, long-term relationships with alumni through regular calls and follow-ups
● Represent partner institutions professionally while aligning alumni interactions with institutional goals
● Capture alumni insights, interests, and feedback to support engagement strategies
● Drive alumni participation in institutional initiatives, programs, and campaigns
Your Tasks
● Conduct outbound calls and structured conversations with alumni to build rapport and maintain ongoing relationships.
● Understand alumni backgrounds, career journeys, and interests to personalize engagement and communication.
● Act as a representative of partner institutions while managing alumni interactions with empathy and professionalism.
● Encourage alumni participation in institutional activities such as mentoring, events, talks, or networking initiatives.
● Maintain accurate records of alumni interactions, feedback, and engagement status in internal trackers or CRM tools.
● Share consolidated alumni insights and feedback with internal teams and institutional stakeholders.
● Follow up consistently to ensure continuity in relationships and sustained engagement levels.
Required Skills and Experience
● 1+ years of experience in Customer Success, Relationship Management, Inside Sales, Tele-calling, or other customer-facing roles
● Strong verbal communication skills with the ability to build trust over phone conversations
● Customer-first mindset with high levels of empathy and active listening
● Ability to manage high-volume calls while maintaining quality and relationship depth
● Organized and detail-oriented with comfort in maintaining trackers and documentation
● Ability to work in a fast-paced, execution-focused environment with multiple institutions and alumni accounts
