Who We Are
Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal and Alexa.
For more details, please visit
https://paxcom.ai/
>>
https://paymentus.com/
Who You Are
You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.
What You Will Be Responsible For:
Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis
Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email
Designing, writing, and enhancing tools for both internal and external facing users
Training customers on best practice usage of the platform
Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform
Promoting and enhancing self-serve offerings for our customers
Contributing to team improvement by identifying process and technical gaps
Maintaining a high level of customer satisfaction, measured through surveys and feedback
This Role’s Requirements:
B.S. Degree in Computer Science or Engineering from a leading University
Should be comfortable with 24*7*365 support role
Proficiency with the web stack and web services applications
Working understanding of relational and no-SQL database concepts
Basic understanding of object oriented programming and scripting
Excellent troubleshooting and analytical skills to determine the root cause of issues
Exceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiences
Nice To Have Skills:
Experience with Java, servlets, and/or J2EE framework Support
Apache, nginx, Tomcat administration
Oracle PL/SQL experience
Experience building RESTful services in NodeJS
JavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologies
Docker containerization, virtualization
Basic networking knowledge
Proficiency with Linux and command line environments
Why Join Us?
You hate micromanagement and freedom to work is important to you
Enjoy a flexible and relaxed work environment
Work-life balance is important to you
Enjoy Motivating Working Conditions
A friendly, Supportive, Professional and achievement-oriented management team
Competitive remuneration
An opportunity to learn new things every day and work on the latest technologies
