Designation: Customer Success Manager
🌍 The Mission
Manufacturing is the backbone of every economy. Yet,
SMEs
— who make up the majority of global manufacturing — are stuck with outdated tools and zero data intelligence.
At TranZact, we’re building the
AI Native Operating System for Manufacturing
. Starting with India (the hardest sandbox), we’re reimagining how SMEs operate:
AI Agents (Data, Sales, etc)
that autonomously handle and optimize workflows.
Integrated
AI Agentic OS
that powers decision-making, execution and collaboration
Foundation for
Marketplaces, Payments and Embedded Finance
— reshaping how millions of businesses trade and grow.
We’ve already scaled to
10K+ manufacturers
, while generating revenue efficiently, and are backed by some of the best investors —
Tribe Capital, Prime Ventures, Kae Capital
. We’ve also roped in some of the best founders in India from
OfBusiness, Zetwerk, Blackbuck, Jupiter Money
, among others.
Joining now means being part of the team that takes TranZact to
global to the IPO
.
About the Team:
Founders
TranZact was started by 3 of us and we have built an awesome team along the way.
Ritesh Kumar
(Growth & Business) - IIT KGP (2011), Ex - Everstone Capital, Ambit
Sharad Sen Sharma
(Product) - IIT KGP (2010), IIMA (2015), Ex - Barclays, McKinsey
Rohan Sen Sharma
(Engineering) - BITS Pilani (2013), Ex - Oracle, Cubito
Responsibilities:
Understand the business, product & customer journey and how customer activation plays a major role in the overall growth model
1:1 Video Calls with Customers
Analytical mindset and a data driven approach to boost customer activation
Working on onboarding new customers and getting an in-depth understanding of their needs in order to align our product offerings with their goals
Track and identify accounts which are at a churn risk and have a proactive approach to mitigate that
Be a product advocate and have an in depth understanding of all the features and how they could solve the customer needs - push value over features
Proactively engage with the customers and establish relationships for better product feedback and industry understanding
Exposure to subscription- and renewal-based business processes, upselling, or cross-selling
Customer bucketing / segmentation to understand behavioural traits
Ability to Empathize and to strategically problem solve with large customers to drive usage
Day to day track of inflow, activation & conversion, maintain daily, weekly & monthly detailed analysis and reports
Collaborate with internal teams like support, creative, marketing, product, tech and more, to drive growth.
Requirements:
2+ years of experience in a Customer Success Manager or sales-related role.
Tools Expertise: Experience on tools like Tableau, Google Analytics, Clevertap, Pendo, Totango, Mixpanel or their equivalent
Strong with basics, quick learner & good with numbers
Excellent verbal and written communication skills
Experience with SQL & Advanced Excel
Experience working hands-on with large-scale data sets
Experience of working in a fast-growing unstructured startup environment
🌟
Why Join TranZact
Be part of a
Series A rocketship
→ on the journey from startup to IPO.
Work on
AI Agents and the AI Agentic OS, redefining how SMEs operate
.
Build for
impact at scale
→ from 10K businesses today to millions globally.
Competitive salary +
meaningful ESOPs
→ you grow as TranZact grows.
Direct mentorship from founders & some of India’s best angels.
⚡
What happens after you apply
Quick call to learn about your experience and why you want to work at Tranzact
Interview rounds with the founders (Exploratory Call+, Technical + Culture Fit).
There might be optional rounds customised to your experience.
💡
This is your chance to build the most important OS for manufacturing in the world. If you’re hungry to build products that matter, TranZact is where you belong
