At
Shipthis
, we’re on a mission to modernize the global freight forwarding industry. Our platform helps freight forwarders digitize operations, improve execution efficiency, and deliver exceptional customer experiences across pricing, operations, finance, and customer engagement.
We’re the perfect size for every team member to make a real impact—your ideas can shape workflows, your ownership can move the needle, and your work will help redefine how global logistics operates.
Learn more at
www.shipthis.co
Role Overview
:
We’re looking for a
Customer Success Associate
who thrives in
post-sales execution, structured onboarding, and customer adoption
.
In this role, you will support and own customer accounts post-sale, working closely with Solutioning, Sales, Product, and Support teams to ensure customers successfully onboard, adopt the platform, and realize value early.
This role is ideal for someone who enjoys hands-on execution, customer interaction, and learning how complex operational ERPs are delivered, while developing into a full ownership Customer Success role over time.
Key Responsibilities
:
Post-Sales Coordination:
Support smooth handover from Sales and coordinate internal teams to deliver successful customer onboarding and go-live.
Implementation Oversight:
Act as the central point of coordination between Solutioning, Product, and Support teams to ensure timely and effective implementations.
Client Onboarding & Enablement:
Support role-based onboarding and show-and-tell sessions to help customers understand and use the platform effectively.
Product Adoption & Early Value:
Drive early adoption by encouraging active usage and helping customers realize value soon after go-live.
Hypercare Ownership:
Serve as the primary point of contact during the post-go-live Hypercare phase, ensuring quick issue resolution and stability.
Relationship Management & Feedback:
Build strong client relationships, capture feedback, and collaborate cross-functionally to continuously improve the customer experience.
Desired qualifications include:
2–3 years of experience in Customer Success, Customer Onboarding, Implementation, Technical Support, or similar B2B SaaS roles.
Strong communication and Project Management skills, and comfort working with customers.
Organized, detail-oriented, and comfortable managing multiple Projects.
Exposure to CRM tools, ticketing systems, or CS platforms is a plus.
Ability to understand operational workflows, Willingness to learn logistics, freight forwarding, and operations-heavy SaaS.
We welcome candidates
Who is Immediate Joining
Female candidates returning to work after a career break are strongly encouraged to apply
We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, colour, gender, sexual orientation, age, marital status, or disability status
.
JOB SYNOPSIS:
Job Role: Customer Success Executive
Location: Bangalore
Job Type: Full-time, Permanent
Experience: 2- 3 Years
Industry Type: SaaS/ Software Product
Functional Area: Customer Success Management
