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Job Title: Customer Service Representative (Inbound)
Experience:
0–2 Years
Location:
Noida
Job Overview:
We are looking for a proactive and customer-focused
Customer Service Representative
to handle primarily inbound customer interactions. The role involves addressing customer queries, providing accurate information, and ensuring a high level of customer satisfaction.
This role will be
80% inbound and 20% outbound
, including follow-ups and feedback calls.
Key Responsibilities:
Handle
80+ inbound calls/emails/chats daily
and resolve customer queries efficiently.
Provide accurate information about products/services to customers.
Manage
customer complaints and concerns professionally
with quick resolution.
Conduct
outbound follow-up calls (20%)
for feedback, issue resolution, and lead nurturing.
Maintain and update
customer records in CRM/tools
.
Ensure
high customer satisfaction
through effective communication and problem-solving.
Coordinate with internal teams for issue escalation and resolution.
Requirements:
Excellent communication skills
(Hindi & English / Hinglish).
Strong
listening and problem-solving abilities
.
Basic computer knowledge (MS Excel, CRM tools preferred).
Ability to
handle customer pressure and multitask
.
Positive attitude and customer-first approach.
Freshers and experienced candidates
are welcome.
Preferred Skills:
Prior experience in customer service or call center roles.
Ability to handle difficult conversations calmly.
Good typing speed and attention to detail.
