MUB IT Services is a growth focused eCommerce & Digital Marketing Agency. We offer 360° eCommerce Solution along with tangible Digital Marketing Services. Everything we do is tailored to our client's business and growth objectives. Combine that with a data driven approach and the results speak for themselves. Businesses we work with typically grow at a rate of no less than 40% in their first year.
MUB IT Services delivers exceptionally high ROI to our clients. We build businesses from simple ideas and go further than any other agency does, or perhaps even can. We're not another eCommerce & Digital Marketing agency - we're digital growth partner of the future for our clients.
Job Description:
Responsible for handling Customer queries through chat/emails.
Handle day to day chats for client websites, resolve customer queries as Item availability, ETA, Order modification, Order Status, Returns, Reward points & Technical issues.
Handle customer emails on third party channels where client sells, resolve the similar on those platforms as well
Contact manufacturers for PO inquiries, technical questions, Price lists, etc.
Processing orders of clients through seller panels on the various marketplaces.
Processing returns, issuing RMA, Processing Refunds, contacting carriers for shipment updates if there are any delays.
Reviewing Customer feedback on website and third-party channels and responding to them accordingly. w
Well versed with MS Excel and social media marketing.
Maintaining follow up with all e-commerce portals for resolving any kind of issues.
Submitting an activity report on a daily basis to the manager for the respective clients.
Must have knowledge to operate Online Selling portals and relevant CS knowledge
Competency Requirements:
Proficiency in Spoken and Written English is Required.
Good command over MS Office and MS Excel and Internet usage skills
Willingness to work in night shifts & weekends
Relevant Customer Service experience is required
Work Experience: Experienced(1-3yrs)
Job Qualification: Graduate / Post-Graduates
Compensation Package: As per industry
Shift Details:
Work from office
5 days a week
7Pm IST to 4Am IST
