Lead discovery conversations to identify operational strengths/risks, determine key implementation stakeholders, unearth blockers, etc. Coordinate with Sales partners on an aligned approach for the customer.
Coordinate with the client on an implementation roadmap, providing internal communications plans, timelines for critical milestones, collateral and resources, etc. Partner with the customer to lead change management efforts were required, handling objections and addressing roadblocks while building the rollout plan.
Verify adoption and compliance, sourcing client feedback and identifying possible process improvements. Monitor progress and address roadblocks through regular check-ins, troubleshooting, and escalation.
Identify technical, operational and proactive solutions to scaling customer best practices across Google’s Advertisers globally and cross-channel. Use investigative insights to flag potential risks to customers.
Minimum qualifications:
Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Experience in customer support/success programs.
Preferred qualifications:
Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
Experience working directly with advertising agencies, holding companies, or demand-side platforms (DSPs).
Experience working with large scale support operations in a technology environment.
Experience managing complex technical escalations and driving them to resolution.
In-depth knowledge of Google’s advertising solutions, media landscape, and sales dynamics.
