About SolarSquare Energy
At
SolarSquare
, we’re building the
Home-Energy brand of future India
. We help Indian homes transition to
clean, affordable solar energy
, moving away from coal-based electricity. As a
full-stack D2C residential solar brand
, we design, install, finance, and maintain solar systems for homeowners across India.
In just 3 years, we’ve become the
leading residential solar brand
in India—driven by:
Uncompromising product quality
Best-in-class customer service
Seamless, tech-driven solar adoption
Know us better
:
TechCrunch Article
Elevation Capital Podcast
Startup Success – ₹200 Cr Revenue
The Climate Conversations Podcast
Role
-
Customer Delight Manager
Department -
Operations
Reporting To -
State Operations Head (SOH)
Employment Type -
Full-time
Role Overview
As a
Customer Delight Manager
, you will be the
face of SolarSquare for our customers post-sale
—ensuring every customer journey is smooth, timely, and delightful. Your mission is to
transform installations into memorable experiences
, driving top-tier service and post-installation satisfaction.
You will
manage on-ground customer communication
, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.
If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.
Key Responsibilities
Customer Communication & Engagement
Serve as the
primary point of contact
for customers during project execution
Provide regular updates on progress, timelines, and post-installation support
Handle complaints, queries, or concerns with empathy and urgency
with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.
Key Responsibilities
Customer Communication & Engagement
Serve as the
primary point of contact
for customers during project execution
Provide regular updates on progress, timelines, and post-installation support
Handle complaints, queries, or concerns with empathy and urgency
Escalation & Issue Resolution
Identify pain points during design, installation, or documentation
Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)
Ensure
TAT and NPS targets
are met or exceeded
Quality Monitoring
Conduct post-installation quality checks (remotely or in-person where needed)
Ensure checklists, system readiness, and final handovers meet SolarSquare standards
Documentation & Handover
Oversee proper documentation of project status, net metering, and compliance closure
Coordinate final handovers and feedback collection
Feedback & Improvement
Capture customer feedback and escalate insights to improve processes
Support initiatives to improve NPS, reduce cancellations, and drive referrals
Key Requirements
Education:
Graduate (any discipline). Background in engineering, customer service, or operations is a plus.
Experience:
1–5 years in customer success, project coordination, operations, or service roles.
Skills:
Excellent verbal and written communication (Local language + Hindi/English)
Customer-first approach and empathy under pressure
Strong coordination and multitasking ability
Familiarity with CRMs and Google Sheets
Other Requirements:
Smartphone with internet
Willingness to travel locally and work weekends
Preferred Female Candidate
What We Offer
Attractive salary
+ performance-based incentives
Fast-track growth
in the booming clean tech sector
Structured onboarding & training
Opportunity to make real impact
in India's clean energy movement
