A Counsellor/Telecaller cum Front Office role
acts as the first point of contact, combining reception duties, client counseling, and outbound telecalling to drive admissions or sales
. Key responsibilities include greeting visitors, managing phone lines, conducting student/client counseling, managing inquiries, and handling administrative tasks like data entry.
Key Responsibilities
Front Office/Reception:
Greet visitors, answer/screen incoming calls, manage emails, and ensure a professional, tidy reception area.
Counselling:
Provide detailed information regarding courses, products, or services to prospective clients/students to facilitate conversions.
Telecalling:
Perform outbound calls to follow up on leads, confirm appointments, and promote services.
Administration:
Maintain accurate records of student interactions, daily reports, and data entry using MS Office.
Scheduling:
Manage visitor appointments, meeting schedules, and follow-ups
