Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Consultant-Strategy, growth and transformation
As an experienced Consultant, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
We are seeking a dynamic and results-driven Consultant to join our Life Sciences (Pharma and MedTech) practice within the Sales Strategy team. As a Sales Strategy practitioner aligned to the Life Sciences industry, you shall be responsible for working alongside CXOs and LS Sales Leaders in defining the future of the sales and engagement strategy to drive profitable growth. In the process you shall identify the operational capabilities and technologies required for optimal sales organization. As part of your role, you may be required to including, but not limited to:
Assess clients’ sales organization and capabilities and ideate the future of customer engagement
Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment
Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)
Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools offer end-to-end solutions including process analysis and design, requirements planning, analytics support, and administration support for LS clients by developing evaluation criteria, scoring frameworks, and demo scenarios through process redesign and actionable, data- driven insights from sales performance assessment across people, process and technology to get to future state, including feasibility model/business case.
You will drive commercial growth by supporting colleagues with practice development & eminence and acting as a key topic content lead for proposals or other business development work in the Sales Strategy space.
You will also contribute towards building Sales Strategy expertise within Deloitte and increase firm’s external profile by creating new solutions and methodologies, publishing ideas and thought leadership, and building repeatable toolkits for use by project teams.
The team:
The
Customer Strategy & Design (CS&D)
team is a core part of Deloitte’s Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of
strategy, design
, and
digital transformation
, bringing together strategists, designers, analysts, and industry experts.
We work with C-level leaders to tackle complex challenges—from launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering
executable strategies
that balance long-term vision with practical implementation.
Partnering across industries, we ensure that our solutions deliver both
measurable impact
and
meaningful customer outcomes
, guiding clients from insight to execution
.
Qualifications
Must Have Skills/Project Experience/Certifications:
3 - 6 years of hands-on experience in Experience in strategy consulting from consulting firms, Big 4 firms, Pharma/MedTech companies, Functional expertise with CRM vendors (like Veeva/Salesforce), experience within the sales strategy and customer engagement departments across Life Sciences (Pharma/MedTech) or Healthcare required.
2 to 3 years of relevant work experience for consultants
Demonstrated understanding of the adoption and usage of CRM technology and its impact to future operating models and organizational structures preferable.
Managing the pace and delivery of projects including coordination with key project stakeholders, reporting key findings and contributing to the wider business unit through business development, knowledge sharing and other activities
Familiarity and experience working with Life Sciences/MedTech/Healthcare CRM technologies (e.g., Veeva, Salesforce), exposure to digital and emerging technologies including AI, agentic systems, cloud, and agile transformation, and understanding of technology architecture
A strong foundation in delivering actionable, data-driven insights with good exposure on complex data sets, performing quantitative analysis and research (primary and secondary); synthesizing and presenting insights and recommendations from data
Good to Have Skills/Project Experience/Certifications:
Exposure to working in non-India Geographies (preferably the US) and/or interacting with global stakeholders
Education:
MBA from a premier school in India or abroad
Location:
·
Bengaluru/Hyderabad/Pune
