Customer
The Customer Team empowers organizations to build deeper relationships with customers using innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We support Deloitte client service teams in enhancing customer experiences and driving sustained growth. Our work includes customer and commercial strategy, digital product innovation, marketing, commerce, sales, and service.
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects—balancing business strategy, technology, creativity, and ongoing managed services. We address critical challenges for customers, partners, constituents, and the workforce. Our Business Process as a Service (BPaaS) offerings help organizations streamline operations and improve efficiency through scalable, technology-enabled managed insights that drive transformation and operational excellence
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Position Summary
Level:
Consultant, Strategy, Growth, and Transformation
As a Consultant, you will individually deliver high-quality work within agreed timelines. Depending on the project, you may mentor or guide junior team members and coordinate with onsite/offshore teams to understand functional requirements.
Work You’ll Do
As a Sales Excellence practitioner, you will work with CXOs and Sales Leaders to shape the future sales strategy and drive profitable growth. Your responsibilities may include, but are not limited to:
Assessing clients’ sales organizations and identifying improvement opportunities
Redefining or evaluating sales capabilities, such as sales planning, quota and territory planning, and salesforce incentive structures
Improving operational efficiency through process redesign and actionable, data-driven insights
Enabling omni-channel sales strategies through integrated business and technical solutions
Defining and prioritizing initiatives across people, process, and technology, including developing feasibility models and business cases
You will also support commercial growth by contributing to practice development, serving as a key content lead for proposals and business development efforts within the Sales Excellence space.
Additionally, you will help build Sales Excellence expertise within Deloitte by creating new solutions, publishing thought leadership, and developing repeatable toolkits for project teams.
The Team
The Customer Strategy & Design (CS&D) team is a key part of Deloitte’s Customer portfolio. We help organizations reimagine customer engagement, drive growth, and deliver enhanced experiences across the customer lifecycle. Our team operates at the intersection of strategy, design, and digital transformation, and includes strategists, designers, analysts, and industry experts.
We partner with C-level leaders to solve complex challenges, such as launching new ventures and redefining go-to-market strategies. Our solutions are designed to deliver measurable impact and meaningful customer outcomes from insight to execution.
Qualifications
Must-Have Skills / Experience / Certifications
2–4 years’ relevant experience, ideally in consulting or with a focus on sales transformation
Deep expertise in sales and strong industry knowledge
Professional experience: Strategy consulting (including Big 4) and experience in Sales Excellence or customer experience
Industry experience: Insurance, Telecommunications, Media & Technology, Banking preferred. Experience with technology adoption and its impact on operating models is a plus
Core consulting skills: Project management, stakeholder coordination, reporting, contributing to business unit activities
Analytical skills: Delivery of actionable, data-driven insights, quantitative analysis, and synthesizing research
Sales Excellence skills: Post-master’s experience in B2B or B2C sales, sales planning, quota/territory planning, salesforce incentive structures
Good-to-Have Skills / Experience / Certifications
Experience working in global environments, particularly the US
Experience liaising with international stakeholders
Education
MBA from a premier school in India or abroad
Location
Bengaluru / Hyderabad /Pune
