Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Consultant-Strategy, growth and transformation
As an experienced Consultant, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
Primary Research: Conduct quantitative surveys, customer interviews and/or workshops to understand customer needs, wants, and pain points.
Analytics & Insights Generation: Conduct comprehensive analysis of customer data to uncover insights and inform strategic decisions.
Customer Segmentation: Develop the approach for segmentation and identify customer segments to tailor efforts across marketing, sales, and service.
Market Entry and Growth Strategy: Assist clients in identifying new market opportunities and developing customer-led growth strategies.
Omnichannel Experience Strategy & Design: Design and develop multimodal journey strategies that meet customers where they are and span physical, digital, and human experiences.
Business Case and Transformation: Develop comprehensive business cases for large-scale initiatives, including cost-benefit analysis and ROI projections. Define strategies to enhance customer engagement and streamline operations.
Commercial Operating Model Design: Develop future-state operating models, change management plans, and implementation roadmaps, for effective execution of the recommended strategies.
Project and Stakeholder Management: Lead and manage project teams to deliver high-quality consulting services, manage project timelines, deliverables, and client communications to ensure alignment and support for project initiatives.
The team:
The
Customer Strategy & Design (CS&D)
team is a core part of Deloitte’s Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of
strategy, design
, and
digital transformation
, bringing together strategists, designers, analysts, and industry experts.
We work with C-level leaders to tackle complex challenges—from launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering
executable strategies
that balance long-term vision with practical implementation.
Partnering across industries, we ensure that our solutions deliver both
measurable impact
and
meaningful customer outcomes
, guiding clients from insight to execution.
Qualifications
Must Have Skills/Project Experience/Certifications:
Hands-on strategy project experience along the topics mentioned under project examples
Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights. Proficiency in tools such as Excel, SQL, Python Tableau, or similar for data analysis and visualization
Excellent verbal and written communication skills, with the ability to present complex ideas clearly and persuasively
Strong interpersonal skills with the ability to work effectively in a team environment and build relationships with clients
Managing the pace and delivery of projects including coordination with key project stakeholders, reporting key findings and contributing to the wider business unit through business development, knowledge sharing and other activities
A strong foundation in delivering actionable, data-driven insights with good exposure on complex data sets, performing quantitative analysis and research (primary and secondary); synthesizing and presenting insights and recommendations from data
Experience in developing Agentic AI and Generative AI use cases as part of business transformation projects would be beneficial
Exposure to working in non-India Geographies (preferably the US) and/or interacting with global stakeholders
Good to Have Skills/Project Experience/Certifications:
Exposure to working in non-India Geographies (preferably the US) and/or interacting with global stakeholders
Education:
MBA from a premier school in India or abroad
Location:
Bengaluru/Hyderabad/Pune
