Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics,
GenAI
, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer
experiences
and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that
impact
customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence
.
Position Summary
(Fixed Term Hire)
Level:
Consultant
Functional Transformation
or equivalent
As an experienced Consultant at Deloitte Consulting, you will
be responsible for
individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements
.
Work
you’ll
do:
Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories.
Own medium-complex modules; perform
PoCs
, grooming, present design options to TLs. Drive technical grooming;
participate
in solutioning and
PoCs
with
option
analysis.
Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport.
Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/
Smartstarts
.
Configure and extend
Agentforce
/
GenAI
components; perform
PoCs
for
GenAI
-powered features. Mentor Analysts on technical tasks; support technical solutioning and
PoCs
.
The team:
Step into our
Sales & Service
team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here,
you’ll
collaborate with passionate, creative minds to transform sales models, elevate service excellence, and
optimize
customer operations. If
you’re
ready to grow your
expertise
, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service
!
Qualifications
Must Have Skills/Project Experience/Certifications:
3 - 6 years of hands-on experience
with Salesforce implementations, testing
A
Bachelor
degree
2+ years of consulting experience in Functional Validation/ Testing with exposure to Salesforce applications and integrations
to
various mobile apps
Strong knowledge related to Profiles, roles, security, workflows, validation rules, custom objects, reports, and dashboards is must
Experience in documenting and
analysing
processes, procedures, and/or policies.
Salesforce.com Administrator Certification (ADM201 or higher) is preferred
Good knowledge of test management processes
Good Knowledge of Agile implementations and contributing
on
the QA activities in a sprint
Ability to define, understand or conduct cross-browser and usability testing.
Hands on experience
on
performing functional/Non-Functional testing of web applications.
Exposure to Automation or Performance testing or any programming language at least for few months/years
Good knowledge of tools and methods used in Salesforce testing like Workbench, Integration testing using Postman/Soap API’s and Migrations testing across various loads
Good communication
skills and should be
a great team
player
Be passionate about design and digital customer domain and provide feedback on these applications
Go
od to Have Skills/Project Experience/Certifications:
Familiarity with developer/engineering tools, technical knowledge around build installation, and technology trends
Exposure to Testing types like Accessibility Testing, Migration Testing
Knowledge of CI/CD tools is preferred (for
eg
: Jenkins)
Knowledge of Low Code No Code automation tools (for
eg
: Copado Robotics Testing)
Education:
BE/
B.Tech
/M.C.A./
M.Sc
(CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
