Positions Overview :
This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.
Key Responsibilities:
Profit Center Management
ASR and Margin Analysis
: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
Expense Control
: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
Collections
: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
Renewals
: Maintain high client retention rates by proactively managing contract renewals.
Community Building & Event Management
Build and Expand Community
: Strengthen the community by executing business-specific events as per the pre-defined timelines.
Client Engagement
: Foster connections and collaboration within the client community to enhance engagement and retention.
Client Satisfaction & Service Delivery
CSAT (Client Satisfaction) Score
: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
Brand Ambassadorship
: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
Vendor Management
Vendor Performance
: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.
Facilities Management
Centre Upkeep
: Ensure the center is well-maintained and operationally ready on a daily basis.
Repair & Maintenance
: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
Compliance Adherence
: Ensure all compliance and safety protocols are followed rigorously.
ESG Practices
: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
Participation in Company Initiatives
Active Engagement
: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.
