MISSION :
Support the Asia Pacific Commercial teams by providing services on a full range of functions, including but not limited to policy issuing and renewal support, documentation and tariffication for prospects, invoicing and turnover declaration, Know Your Customer/Ultimate Beneficial Owner/Finscan etc to achieve the annual revenue targets to be assigned each year.
MAIN RESPONSIBILITIES:
Excellent proficiency in English (Verbal and Written) and Japanese Level N2
Create DPP/Contract numbers for new business and polices moving from Globalliance to Tradeliner
Prepare NBI and Pricing
Update the policy information in LCS and sign the policies
Cofanet access to Brokers/AM’s/Fronters
Raise Invoices through LCS Application
Prepare draft policy documents ( GA and RTL)
Contract Amendments
Check Middle office Tool. – Quote center, Renewal Center and CRM center
Providing commercial support to front office teams, for prospects and policy holders within the region
Support the commercial team and provide ongoing customer service through adherence to the commercial workflows including documents construction, database management, liaising with the accounts department for invoicing purposes and assisting the Account managers with the management of the renewal process
Continued Knowledge Building of technical expertise on Coface Products and Services.
Liaising with accounts team and commercial team for invoice disputes, enquiries and general day to day task
Able to complete a task align to the compliance with the group standard (as per process manuals) and ensure implementation of the latest group standard (as per process manuals)
Assisting commercial teams on complete Know Your Customer/Ultimate Beneficial Owner/Finscan process on the policy holders within the APR region
Qualifications and Skills :
Degree/Masters in Management/Finance or related disciplines.
Excellent proficiency in Japanese Level N2 or N3.
Solid experience in financial/ insurance industry - Preferred.
Required Skills:
Demonstrates proactive attitude Demonstrate ability to complete task accurately and on time with minimum supervision
Demonstrates teamwork both with function and across functions to achieve the overall company goals
Able to understand the problem and effectively communicate the solution to the commercials/customers
Sound knowledge about the process and guidelines and the requirements of the commercials/ clients
To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started.
Strong interpersonal skills and able to work well with all levels across the region
Provide input to ensure ongoing improvements and developments of existing workflows for the commercial team
Providing a high level of customer service and care
Strong Proficiency in MS Outlook
Flexible working model
after the 1st month
Great place to work:
central and modern office
Opportunities to learn:
budget every year for training, languages platform, e-learning platform, dedicated development program…
Career opportunities:
Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
Health care
