<h2 style="text-align: justify;"><strong>Manage a Team of Collections Associates for a fast-growing NYC-based custom apparel start-up</strong></h2>
<p>Fresh Prints is a New York-based custom-printed apparel startup. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.</p>
<h3>About the Role</h3>
<p>The Finance team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.</p>
<p>This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.</p>
<h3><strong>What You’ll Do</strong></h3>
<ul>
<li>Lead and manage a team of 2–5 Collections Associates</li>
<li>Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)</li>
<li>Drive improvements in:</li>
<ul>
<li>Collections efficiency</li>
<li>Recovery rates</li>
<li>Turnaround time on open invoices</li>
</ul>
<li>Set, track, and optimize team performance metrics</li>
<li>Manage customer and vendor communication for payment recovery</li>
<li>Handle escalations and resolve complex or sensitive cases</li>
<li>Build and improve collections workflows, systems, and SOPs</li>
<li>Collaborate cross-functionally with Finance, Sales, and Operations</li>
<li>Ensure accurate reporting of daily, weekly, and monthly collections data</li>
</ul>
<p><strong>We’re looking for </strong><strong>3–6 years of experience in:</strong></p>
<ul>
<li>Collections / AR / financial operations OR</li>
<li>Operations/project management in fast-paced environments</li>
<li>2+ years managing a team (2–5 people)</li>
</ul>
<p><strong>Core Skills (Must-Have)</strong></p>
<ul>
<li>Strong data orientation (Excel, dashboards, tracking metrics)</li>
<li>Ability to define and track key metrics such as:</li>
<li>Collections efficiency</li>
<li>Agent productivity</li>
<li>Call volume and conversion</li>
<li>Proven ability to improve processes or workflows</li>
<li>Strong ownership and execution mindset</li>
<li>Excellent communication (especially for difficult conversations)</li>
<li>Ability to make decisions independently and move fast</li>
</ul>
<h3><strong>Nice-to-Have</strong></h3>
<ul>
<li>Experience in B2C collections or high-volume customer operations</li>
<li>Exposure to CRM / ticketing tools</li>
<li>Experience implementing or improving collections tools</li>
<li>Background in finance, revenue operations, or customer success</li>
</ul>
<h3><strong>Success in This Role Looks Like</strong></h3>
<ul>
<li>Improved collections % and recovery timelines</li>
<li>Clear visibility into metrics and performance</li>
<li>Scalable, efficient collections processes</li>
</ul>
<h3><strong>Compensation & Benefits</strong></h3>
<ul>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Learning and growth opportunities</li>
<li>High-ownership role in a fast-growing environment </li>
<li>At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical <span style="text-decoration: underline;">to eligible employees</span>.</li>
</ul>
<p><strong>Job Location</strong></p>
<ul>
<li>This is a remote position</li>
</ul>
<p><strong>Working Hours</strong></p>
<ul>
<li>Working hours are 7 AM - 4 PM EST (US Timings) Monday to Friday</li>
</ul>
<p><strong><em>Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply. </em></strong></p>
