As a ServiceNow CMDB Developer you will be responsible for execution and continuous improvements to IT Configuration framework and will have the ability to innovate a continually changing technical environment.
Responsibilities:
Responsible for the execution and continuous improvement of the IT Configuration framework including governance and control standards, process, and procedures.
Manage ServiceNow Discovery/ETL jobs, Application service models, define and monitor CI data health reports dashboards.
Build CMDB data integrations and automated orchestration workflows.
Work with application and data owners towards data standardization and common data model.
Maintain, and ensure adherence with CMDB technical design standards.
Communicate effectively with business stakeholders and technical team members.
Effectively support other ITSM processes such as Incident, Change and Asset Management to consistently align to CMDB process and data requirements.
Understand existing application functionality, including business process objective, business goals and user scenario.
Document and create solution design and deployment documents.
Proven ability in data analysis and design techniques, including accessing external data repositories, data drift reporting, quantitative methods, data reconciliation.
Skills and Qualifications:
At least 3 years’ experience with technical solution design/development for ServiceNow CMDB.
Experience with core ServiceNow applications and related modules.
Experience with REST APIs and integrations.
ServiceNow certifications - System Administrator and Implementation Specialist.
Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification.
Familiarity with JavaScript programming language.
Ability to work in a team environment, prioritizing deliverables in changing landscape.
