Cloud Engineer

At SingleInterface, we are redefining how multi-location brands connect with customers in an AI-driven digital world. Backed by $30M in funding from PayPal Ventures and Asia Partners, we are scaling our AI Retail Tech Platform to empower businesses with seamless digital presence management, AI-powered customer engagement, online reputation management, and store-level product & service integration. Our data-driven approach helps brands enhance customer experience, gain insights, and drive revenue growth. Our Vision Making AI-driven solutions simple & accessible for hyperlocal businesses to manage complex digital marketing needs. Our Goal Fuel growth for 10 million business locations by 2030 through advanced AI-powered frictionless experiences. Our Core Values Customer First – We put our customers at the heart of everything we do. Getting Things Done – Speed and execution define our approach. Being Authentic – We stay true to our people and mission. Being Finicky – We obsess over the details that matter. Being Techurious – We challenge the status quo with tech-driven solutions. Role Overview We are looking for a highly skilled Cloud Engineer with strong expertise in AWS to design, deploy, and manage scalable, secure, and high-performing cloud infrastructure. The ideal candidate will have hands-on experience in cloud architecture, automation, security, and production support, along with the ability to collaborate across teams in a fast-paced environment. Key Responsibilities Design, deploy, and manage AWS cloud-based solutions across compute, storage, networking, security, and database services. Implement and automate infrastructure using Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation. Ensure high availability, performance, and scalability of applications, including database management (RDS – MySQL/Aurora). Monitor system health, performance, and uptime, ensuring minimal or zero downtime. Implement robust security practices and proactively mitigate potential threats and vulnerabilities. Collaborate with development teams to optimize application performance and streamline deployment processes. Troubleshoot and resolve infrastructure, performance, and security-related issues in production environments. Optimize AWS cost and billing through efficient resource utilization and best practices. Plan and execute disaster recovery (DR) and business continuity strategies. Maintain clear documentation for architecture, configurations, and operational procedures. Participate in on-call rotations and provide support for critical incidents. Continuously evaluate new AWS services and recommend improvements to existing infrastructure. Key Skills & Expertise Strong hands-on experience with AWS services: EC2, ALB, CloudFront, RDS (MySQL/Aurora), S3, VPC, IAM Proficiency in Linux administration (Ubuntu/CentOS) Experience with web servers: Apache, Nginx Strong understanding of PHP-based applications and performance tuning Database expertise in MySQL (performance tuning, replication, backups) Familiarity with caching systems: Redis, Memcached Solid understanding of networking concepts: DNS, CDN, Load Balancing, SSL/TLS Experience with monitoring tools: CloudWatch, ELK, Grafana, Prometheus Hands-on experience with CI/CD pipelines and deployment processes Knowledge of automation tools: Terraform or AWS CloudFormationScripting skills in Bash and/or Python Experience managing high-traffic production environments Strong understanding of autoscaling, failover, and high-availability architectures Experience in troubleshooting and performing root cause analysis (RCA) Knowledge of cron jobs, background processes, and system scheduling Experience in domain, DNS, and SSL certificate management Understanding of AWS cost optimization techniques (Reserved Instances, Savings Plans, rightsizing) Exposure to containerization tools (Docker, ECS, Kubernetes) is a plus Ability to work in a 24x7 support/on-call environment Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field AWS certifications (e.g., Solutions Architect, DevOps Engineer) are a plus Soft Skills Strong problem-solving and analytical skills Excellent communication and collaboration abilities Ability to work effectively with cross-functional teams (Dev, QA, Customer Support)